Contact details
Phone
Service area
Australia-wide online and phone-based support
Public mailing address
No public mailing address is listed on this page. Please contact us by email or phone first.
Best use
General site enquiries, correction requests, complaints, privacy matters and feedback about Personal Loan Finder.
Live application or provider matter
If your question is about a live application or a product already being handled by a provider or partner, it may also be faster to contact that party directly.
General enquiries
Use the contact details above if you need help understanding something on the site, want to ask a question about a page, or want to flag a practical issue such as a broken link or misleading wording.
If another organisation is better placed to answer your question - for example because it relates to a live application, existing account or provider-specific decision - we may direct you to that provider or partner.
Corrections and factual errors
If you believe something on the site is factually wrong or out of date, please include:
- the page URL
- a short explanation of what appears to be wrong
- any supporting source, evidence or reasoning you want reviewed
- your preferred contact details if you want a response
This makes it easier to review the point properly and update the page if a correction is needed.
Complaints
If you want to make a complaint about the site, our content, a disclosure issue or the way your enquiry was handled by us, please contact us using the details above and clearly label the message as a complaint.
Where possible, include the page involved, what happened, when it happened, any relevant communications, and the outcome you are seeking. Clear context helps us assess the issue more quickly.
Privacy and your enquiry
If your question relates to personal information, the handling of an enquiry submitted through the site, or a privacy-related concern, please contact us and identify the enquiry or page involved.
You can also review the Privacy Policy for more detail on how personal information may be collected, used and handled when readers interact with Personal Loan Finder.
General site questions can be handled through Personal Loan Finder contact channels. Enquiries submitted through the site may be handled within the operating framework behind the Rate Challenge Group so the relevant next step can be managed more directly.
Response expectations
We aim to review genuine enquiries, correction requests and complaints as quickly as practical. Straightforward questions can usually be handled faster than matters that require reviewing historical content, checking provider information or speaking with a provider or partner.
Where another organisation is better placed to answer, we may direct you to that provider or partner so the issue can be handled more efficiently.
Business details
Site brand
Personal Loan Finder
Operating business
Rate Challenge
ABN
79 956 089 604
Credit Representative No.
567366
Authorised under ACL
390261
Relationship
Personal Loan Finder forms part of the Rate Challenge Group.
Rate Challenge ABN 79 956 089 604 (Credit Representative No. 567366) is authorised under Australian Credit Licence No. 390261.