Privacy Policy

Who we are

Personal Loan Finder is operated by TASV PTY LTD as trustee for Warburton Family Trust, trading as Rate Challenge. Trust ABN 79 956 089 604. Credit assistance: Credit Representative No. 567366 under Australian Credit Licence No. 390261. Ask us for the applicable Credit Guide.

What we collect and how

We may collect your name, email address, phone number, loan details and other information you choose to provide through forms, calls or emails. We may also collect device, browser and website usage information when you browse or use our tools.

How we use your information

We may use personal information to:

• respond to you and handle loan-related enquiries or referrals;
• operate and improve the website, content and tools;
• meet legal, compliance and record-keeping obligations.

Who receives an enquiry

Rate Challenge receives and handles enquiries submitted through Personal Loan Finder. Information you provide is used to review your request and contact you about the next step.

Who we may share it with

We may share relevant information with service providers that support the website and enquiry process, including hosting, form, automation, email and analytics providers. Zapier helps deliver website enquiries. We may also share it with the broker or business handling the next stage of your enquiry, professional advisers where reasonably required, or legal, regulatory and government bodies where required by law.

Cookies and analytics

We use first-party cookies and browser storage to understand visits to this website. PLF Analytics records pages viewed, referral sources, device type, time spent and actions such as comparing loans, opening guide sections and starting or submitting an enquiry.

When you use a comparison tool or calculator, we may record the loan amount, purpose, term, selected lender and product, rates, fees, repayment budget, extra repayments and estimated results. We also record changes to those figures and whether values were entered by you, restored or filled from a selected product. This helps us understand loan demand and improve the tools.

These analytics records use a random visit identifier. They do not store the name, email address, phone number or free-text message entered in an enquiry form. If you send an enquiry, your contact details and selected loan or calculator scenario are handled separately to respond to your request; the analytics can link that visit to the enquiry status.

You can turn PLF visit analytics off or on for this browser using the control below. We also honour Global Privacy Control when your browser provides it. Turning visit analytics off does not stop an enquiry you choose to submit or the records needed to handle it.

Storage, retention and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We aim to limit access to people and service providers who need it for the purposes described here.

We may retain information for as long as reasonably necessary to manage enquiries, operate the website, meet legal obligations and maintain business records.

Access, corrections and privacy complaints

To ask about information we hold, request access or a correction, or make a privacy complaint, email info@personalloanfinder.au or call 0407 908 024.

Identify your message as a privacy matter and explain your request or concern.

Changes to this policy

We may update this policy from time to time. The current version will be published on this page.