Who we are
Personal Loan Finder is operated by Rate Challenge and forms part of the Rate Challenge Group.
Rate Challenge ABN 79 956 089 604 (Credit Representative No. 567366) is authorised under Australian Credit Licence No. 390261.
What information we collect
We may collect personal information such as:
- your name
- your email address
- your phone number
- information you include in an enquiry or message
- loan-related information you choose to provide
- device, browser and website usage information
- other information you choose to submit through forms, calls or emails
How we collect it
We may collect information when you:
- browse Personal Loan Finder
- submit an enquiry through the website
- use our forms, tools or calculators
- contact us by email or phone
- interact with cookies, analytics or similar website technologies
How we use your information
We may use personal information to:
- respond to enquiries and contact requests
- operate and improve the website
- improve content, tools and user experience
- review and handle loan-related enquiries
- manage referral or broker-handling processes connected with an enquiry
- meet legal, compliance and record-keeping obligations
How enquiry information is handled
If you submit an enquiry through Personal Loan Finder, the information you provide may be used to review the enquiry and handle the next step in the process.
Personal Loan Finder is the public-facing comparison and information website. Enquiry information may be handled by the broker behind the site as part of the Rate Challenge Group process.
Storage, retention and security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
We aim to limit access to personal information to the people and service providers who need it for the purposes described in this policy.
We may retain personal information for as long as reasonably necessary to manage enquiries, operate the website, meet legal obligations and maintain appropriate business records.
Your rights and contact details
If you want to ask about personal information we hold about you, request a correction, or raise a privacy concern, you can contact us using the details below.
Privacy complaints
If you want to raise a privacy concern or complaint, please contact us by email or phone and clearly identify the issue as a privacy matter so it can be directed appropriately.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will be published on this page with the updated date.